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How customer service became the foundation of my work in communication, digital clarity, and human-centered messaging. I’ve held many jobs throughout my career, like most people my age. Ironically, the one I seemed to do best was also the one I liked the least: customer service. Anyone who has worked in hospitality or a call center (I’ve done both) can tell you stories that range from heartwarming to chaotic to downright nightmarish. There are the victorious moments where you